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Virginia Dept. of Transportation

Citizen Survey Results

District		Date Range		Choose a Measure
[Statewide] Bristol Culpeper Fredericksburg Hampton Roads Lynchburg Northern Virginia Richmond Salem Staunton		Spring (May) 2007 2006		[Overall Satisfaction with VDOT] Communication Usefulness of Information Provided by VDOT Timeliness of Information Provided by VDOT Quantity of Information Received from VDOT Traffic Management and Incident Response Timely Response to Traffic Incidents Planning for Transportation Needs Responsiveness to Needs and Preferences of Citizens Overall Quality of the Ride Management of Public Funds Safety of Roads and Highways Maintenance and Construction Regular Maintenance of Roadways and Highways Ability to Meet Unexpected Maintenance Needs Maintenance and Construction of Bridges Overall Cleanliness of Highways and Roadways Appearance of Roadsides Rest Areas and Welcome Centers Traveler Information Available at Rest Areas Signs and Pavement Markings

	Overall Satisfaction with VDOT		Legend   5 Very Satisfied   4     3     2     1 Not at all Satisfied     Don't Know   Indicates statistically significant increase since the last survey No significant change or no history Indicates statistically significant decline since the last survey   One item in the District selection is “Statewide”. This represents the combined results for all VDOT Districts, weighted by 2006 populations.
	Information on the Citizen Survey Results Measure VDOT’s Citizen Survey is conducted twice a year by the Southeastern Institute of Research (SIR), a nationally recognized research firm. SIR uses a random-digit telephone survey of 1,800 Virginians around the Commonwealth to measure trends in citizens’ opinions with Virginia’s transportation program and VDOT’s performance. The overall citizen satisfaction results measure can best be understood by also reviewing the individual elements that drive public opinion. These can be viewed within the performance measures menu (the drop-down list under “Choose a Measure” above). It is also important to note that many other factors may influence citizen satisfaction including geographic area, urban vs. rural issues, and outside variables such as major weather events, political initiatives, and other factors. Thus, these numbers are best viewed as trends for individual areas of the Commonwealth and not necessarily used to compare citizen satisfaction in one VDOT district to citizen satisfaction in another during one snapshot in time.

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